5 qualities to look for in an ERP consultant
2. An Industry Expert.
Industry functionality may have already been part of how you selected your new ERP system. A consultant with industry experience is just as valuable. You want to work with someone who has implemented multiple ERP systems in companies just like yours—companies your size and companies in your industry. You want someone who speaks your language, and deeply understands the challenges that are inherent to your business. When you have this level of experience, implementations typically run smoother and faster.
«Ask to see their most recent project references, including the type of project, the date the project was completed, and the results»
3. A Teacher.
«We try to make the ERP system as easy as possible, but it is still complex,» said Jean Christophe-Piguet, senior business consultant for ProConcept. «You will have a lot of interactions among your team members. It’s not possible to just work alone in the system. As a result, it’s important for an ERP consultant provide thorough training on how the system runs for the overall team. They should also help your team understand the logic behind the system.»
4. A Good Match.
You will be working closely with your consultant for 6-12 months, so it’s critical that you feel he or she is a good cultural fit with your team. And, since most ERP implementations are designed to last 10 years or more, you could end up working with that consultant on a regular basis, as part of continuous business process improvement projects, or even as part of rolling out the system to sister companies. A good ERP consultant should feel like a member of your own team.
5. Local and Nearby.
While it may have nothing to do with their overall performance, selecting an ERP provider who supports clients in your geographical location could be another essential component of a successful ERP implementation. ERP software products should be local, not localized. If they’re built for an American company, and then sold in France or Germany, you could run into issues.
Likewise, you want a local ERP consultant who is intimately familiar with local requirements and regulations. And don’t discount physical proximity. An ERP implementation is nothing if not hands-on. Your ERP consultant should be nearby and accessible throughout your implementation.