Fully Supported Cloud Service
The Cloud ERP of ProConcept is a fully maintained and fully supported cloud solution, spanning software, platform and infrastructure services. It is designed to give you peace of mind that your entire ProConcept IT environment, from hardware to software and everything in between, is guaranteed to run optimally and smoothly 24/7.
While the Cloud ERP of ProConcept may eliminate operational costs and risk, you remain in control. You can pay for what you need, when you need it. You can upgrade when you’re ready. You have the freedom to build the customizations you want, and the integrations you require. You are not locked in by proprietary or limiting technology. Your ERP system is completely portable, open and flexible.
Benefits of the Cloud ERP
The Cloud ERP of ProConcept is a turnkey, end-to-end solution that is optimized for running the ERP application and fully maintained and supported by ProConcept. For a single monthly fee that includes provisioning, administration, monitoring, maintenance, and support services, you have peace of mind that your implementation will be performant and up to date and that all issues can be diagnosed and resolved quickly by a dedicated team of experts. With all of these tasks out of the way, you can focus on what’s most important: running your business.
SaaS, PaaS, and IaaS Services
ProConcept is a fully maintained and fully supported Cloud ERP, spanning Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).
Fully Maintained and Supported
The Cloud ERP of ProConcept is fully maintained and supported by a dedicated team of experts with deep application, platform and infrastructure knowledge, making it easy for them to prevent, diagnose and resolve issues if and when they occur. As a result, a significant burden is lifted from the shoulders of your IT team members, who are challenged to divide their time, budget and competencies across your business’s vast IT landscape.
Installation and Provisioning
Setup includes installing and configuring servers, as well as setting up monitoring, reports, and alerts associated with security, performance, backup and recovery. And, if you are upgrading, extending, or integrating your ERP application, the Cloud ERP includes full provisioning services to ensure that your environment supports it.
Monitoring and Reporting
We monitor all aspects of your infrastructure, with assigned severities and alerts on performance, uptime, and security events, to name just a few. Our monitoring services help the ProConcept team to prevent and resolve issues in a proactive manner, as well as involve your team at the right time via a documented escalation process. Customers have full visibility into the processes and events being monitored within a dashboard.
The price for the Cloud ERP includes all maintenance fees, ensuring you have access to new technology and features as they are delivered. But unlike many SaaS solutions, you still retain control over how and when you upgrade. Upgrades can be scheduled when your business is ready for them.
ProConcept Cloud includes application administration services, including the application of hotfixes, service packs, patches and upgrades to the core system.
Support and Education
ProConcept customers have access to application and infrastructure support via the ProConcept Customer Portal. The portal offers tools to submit and track questions, defects, product ideas, and service requests. It also provides a platform for the support team to deliver 24/7 self-service via an FAQ knowledgebase, as well as access to news, product documentation, and on-demand education and training.