Investing in the Future
"Our management tool was out of breath,” said Vincent Dessenne, CFO of Heraeus Materials. “It no longer had the scalability to support our steady growth and increasingly complex production environment. What’s more, the medical sector we serve is particularly demanding and rapidly changing, and we were having difficulty maintaining the extremely high level of service that our customers expected.”
Accordingly, the Yverdon-based company started looking for a business system that would be flexible enough to adapt to a constantly changing environment. The company’s attention was focused on a specific set of functionality. "We were deprived of real production planning," said Dessenne.
After heated discussions and many meetings, Heraeus Materials’ decision to implement ProConcept ERP from ProConcept was unanimous. "We were particularly impressed by the efficient implementation, the system’s ability to interface with other solutions, and the industry knowledge of the ProConcept consultants. The fact that the solution was both developed and implemented by the same partner was also fundamental in our choice,” added Dessenne.
Despite Complexity, On Time and On Budget
The contract ink was barely dry before the ProConcept professional services team got to work. Dessenne signed in July and wanted the system operational by January 1 of the following year. "The deadlines were fully met, and we began the year with our new management tool,” he said. “The budget initially set was only slightly exceeded, which is an excellent performance for this type of project.” The final task was the implementation of the ProConcept ERP scheduling module to manage Heraeus Materials’ complex production environment. To accomplish the task, the company’s production data needed to be completely redesigned. When the project was successfully completed, Dessenne and his team used words like "serious," "applied," and "flexible" to describe ProConcept’ personnel.
ProConcept Serves As Stable Growth Partner
"This may seem obvious, but ProConcept ERP runs our daily operations and provides us with the management tools necessary for growth,” said Dessenne. “I’m not sure this result is always achieved in the world of ERP.”
Indeed, the production management of millions of medical components requires robust and precise ERP functionality. Like ProConcept, Heraeus Materials understands its obligations to achieve ongoing business process and product improvements. "Now that we can take full advantage of the power of the scheduling module, we have full confidence in the future,” said Dessenne. “The ProConcept ERP solution will undoubtedly accompany us on the path of sustainability.”
From Components to Systems
The Heraeus portfolio ranges from components to coordinated material systems, all of which are used in a wide variety of industries, including the steel, electronics, chemical, automotive and telecommunications industries.