Why should you consider your ERP provider as a long-term partner?
All through the relationship, right from the initial engagement, keep in mind that your ERP system must last 10 to 15 years. This is a partnership that must not be taken lightly.
The transparency that you have with your provider will let them give you an honest perspective of their planned operations within your company. Whether you talk about your long-term objects, your budget or your internal challenges that hinder the right functioning of your activities, all these details have a considerable importance that you cannot overlook.
ERP providers frequently complain about not having a clear idea of the challenges that they are trying to resolve on behalf of their potential customers.
Very often, the providers are put in a difficult situation of trying to understand what their potential customers require. If you communicate openly, you will have a better solution.
"Compare this to throwing darts. There is a chance that the seller reaches the right target. However, the seller may miss the mark if you are not honest about your situation. Without knowing what works, what does not work and what is important, the providers must try to guess it. If the processes were that simple, potential customers would not require implementation services."
Here are some tips provided by our ERP experts to ensure the right communication:
- Do not rely on the list of questions and requirement types that you have found on the internet to define what you want your ERP system to do.
- Make a note of the domains that are important to you.
- Describe how your products are manufactured clearly.
- Give a complete and transparent overview of what works and what does not work.
Additionally, companies must avoid doing business with a provider who has a short-term vision. After implementing the ERP, you do not want your seller to disappear. Hence, you must ensure that your ERP provider helps you throughout the lifecycle of your ERP system, by assuring you that the end of this cycle is based on your specific conditions.
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