Products, After-Sales Service, and Contracts
When creating items, ProConcept ERP provides reference entry templates with numerous goods and services description possibilities (short, long, technical, purchasing, sales, etc.), as well as primary, secondary, customer or supplier references. Descriptions can be multilingual and completed with multimedia objects like photos, drawings, sounds, or even movie footage. ProConcept ERP also supplies unrestricted units of measure, and the system can convert purchasing units to storage and sales units. Your customs country position number information can be stored with the item, along with the transporter shipping information.
Our After-sales module is an important link in your logistics supply chain, as it has a direct impact on your continued ability to retain your customers and gain market share. This module allows you to see the exact position of an article anywhere in the repair flow; define the work required; see the work that is already completed; manage return shipping; and invoice repairs. When working with high value products, you gain the added benefit of being able to trace the object throughout its lifecycle, from its production and sale to repair and replacement. Statistical and analytical tools specific to repairs are also included as standard (quantity, frequency, costs, etc.).
Maintenance and Rental Contracts
Do you rent hardware or invoice for rentals and maintenance?
Do you invoice for IT services, pager rental, photocopiers, office services?
ProConcept ERP gives you a powerful and efficient way to handle contract management. You can manage contract creation, due dates, prolongation, resignation, price increases, automatic data retrieval from accounting, tariffs, and even event management that separates administrative and operational tasks. By integrating your contracts with logistics and finance, you can reduce your administrative workload and spend more time focusing on the customers behind your contracts.